At French Connection Sales Store, we strive to make your Parisian-inspired shopping experience as seamless and elegant as our collections. Below you’ll find all the details about our shipping options and returns policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery time: 10-15 business days after shipment
  • Trackable service with delivery confirmation

Free Shipping: Available for orders over $50 via EMS

  • Delivery time: 15-25 business days after shipment
  • Tracking available for most destinations

Shipping Destinations

We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact our Style Advisors at [email protected] before placing your order.

Returns & Exchanges

We want you to love your French Connection pieces as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility for Returns

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • Proof of purchase must be provided

Important Note:

For hygiene reasons, we cannot accept returns on:

  • Swimwear (unless faulty)
  • Jewellery & Watches that have had their security tags removed

How to Return an Item

  1. Contact Us: Email our Style Advisors at [email protected] within 15 days of receiving your order. Use our return request template below.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Package Your Items: Securely pack items in original packaging if possible, including your order number and RMA number clearly visible.
  4. Ship Your Return: Send to our address (provided in authorization email) using a trackable shipping method.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear French Connection Style Advisors,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Product Name] – [Size/Color] – [Quantity]

2. [Product Name] – [Size/Color] – [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [Product Name] – [Desired Size/Color] – [Quantity]

I confirm that the items are unworn, unwashed, and in their original condition with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account (timing depends on your financial institution)
  • Shipping costs are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above, clearly indicating in your email that you’d like an exchange and specifying your preferred replacement item.

Faulty or Incorrect Items

If you receive a faulty item or something different from what you ordered, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Need Assistance?

For any questions about our shipping or returns policy, don’t hesitate to contact our Style Advisors at [email protected]. We’re committed to ensuring your French Connection experience is as flawless as our Parisian designs.