Welcome to our Parisian-inspired fashion destination! Below you’ll find answers to our most frequently asked questions about shopping with us.

About Our Store

What is French Connection Sales Store?
We are a global online retailer offering Parisian-inspired fashion for the modern, style-conscious woman. Our collections blend timeless elegance with contemporary trends across categories including dresses, outerwear, knitwear, accessories, and more.

Product Questions

What types of products do you offer?
Our carefully curated collections include:
  • Dresses (from mini to maxi)
  • Outerwear (jackets, coats)
  • Knitwear & Sweats
  • Tops
  • Jeans & Trousers
  • Shorts & Skirts
  • Suits & Tailoring
  • Swimwear
  • Footwear
  • Jewellery & Watches
  • Accessories
How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our size guide for the perfect fit. Our Parisian-inspired styles tend to run true to size with a tailored silhouette.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most countries worldwide (excluding select remote areas in Asia and other regions). Our premium carriers ensure your French Connection pieces arrive in perfect condition wherever you are.
What are my shipping options?
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your fashion journey from our warehouse to your wardrobe using the provided tracking number.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of delivery. Items must be:
  • Unworn with tags attached
  • In original packaging when possible
To initiate a return, please contact our customer service at [email protected]. Please note return shipping costs are the customer’s responsibility.
Can I exchange an item?
We currently don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for your desired item.

Payment Methods

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

Customer Service

How can I contact customer service?
Our style advisors are always happy to help at [email protected]. We typically respond within 24-48 hours.
Where is your company located?
Our headquarters is located at 1658 Myra Street, Salinas, US 93906. However, we operate as a global online store serving fashion-conscious customers worldwide.

Looking for style advice? Our Parisian-inspired collections are designed to mix and match effortlessly. Try pairing our pleated mini dresses with leather chain bracelets for maximum fashion impact!